The way you answer your customer service call can determine whether the customer's experience is positive or negative. Before you even get the customer's reason for calling, you must establish a ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

Your service agents need to deliver the best answer to your customers the first time, every time. This is especially true now that mobile and social tools mean consumers are more connected than ever.

It’s no secret that consumers and businesses customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately—and it’s putting ...