The recent run-up of gas prices has lead to many U.S. companies rethinking their stance on telecommuting, and in the more global context, the increasing acceptance of outsourcing is creating virtual ...

Developing a successful CRM program is a journey, not a destination. Like most IT journeys, it involves the interplay of people, processes and technology under the direction of a clear road map. I ...

Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best client experience with minimal ...

Having spent more than two decades neck deep in customer relationship management platforms, I have seen just about everything and been asked things that would make you cock your head like a dog ...

Oracle announced three significant artificial intelligence (AI) overtures with a heightened focus on CRM and service this week at Oracle CloudWorld in Las Vegas. On Tuesday, Oracle released details of ...

I spent a few good minutes recently with Jeff Rosenthal, head of CRM product strategy and go-to-market for North America at monday.com. Rosenthal is a 25-year industry veteran who spent more than a ...

Here’s how a CRM system – while distinct from a sales tool – can help create the foundation for successful sales outcomes. CRM builds trust and consistency, forming the foundation for meaningful sales ...

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

Salesforce pricing starts at $25 per user, per month for its Starter Suite, a CRM bundle featuring sales, marketing, customer service, and commerce features for small businesses. Beyond that, ...

The recent run-up of gas prices has lead to many U.S. companies rethinking their stance on telecommuting, and in the more global context, the increasing acceptance of outsourcing is creating virtual ...