The recent run-up of gas prices has lead to many U.S. companies rethinking their stance on telecommuting, and in the more global context, the increasing acceptance of outsourcing is creating virtual ...

As CEO of Affinity, Ray’s goal is to bring relationship intelligence to the world because every opportunity begins with a relationship. CRM has become the largest enterprise software category in the ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Customer relationship management (CRM) systems have ...

Having spent more than two decades neck deep in customer relationship management platforms, I have seen just about everything and been asked things that would make you cock your head like a dog ...

Developing a successful CRM program is a journey, not a destination. Like most IT journeys, it involves the interplay of people, processes and technology under the direction of a clear road map. I ...

Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best client experience with minimal ...

Here’s how a CRM system – while distinct from a sales tool – can help create the foundation for successful sales outcomes. CRM builds trust and consistency, forming the foundation for meaningful sales ...

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

Salesforce pricing starts at $25 per user, per month for its Starter Suite, a CRM bundle featuring sales, marketing, customer service, and commerce features for small businesses. Beyond that, ...