The remote support software from Dameware is a popular choice as it features a native help desk integration. Any effective help desk should have such a remote support tool in their arsenal.

These tools provide help desk ticketing, IT asset management and more.

The features give IT professionals access to security and help desk tools to get their jobs done more efficiently from a single management interface.

Check out four tools that will let the help desk troubleshoot remote users.

Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider ...

The enterprise vendors BMC, FrontRange Solutions, Kaseya and Numara are among providers offering lighter versions of help desk tools to small and midsize businesses. For reprint and licensing requests ...

Atlassian has acquired Halp, which creates help desk ticketing tools inside Slack. Atlassian's head of product integrations, Steve Goldsmith, said that Halp's tool is complementary to its existing ...