A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

The Washington Post has created a destination for readers seeking to understand and control their technology. The new offering, “Help Desk,” will feature a variety of storytelling methods, including ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Grid Dynamics Holdings, Inc. (NASDAQ: GDYN) (Grid Dynamics), a leading provider of technology consulting, platform and product engineering, AI, and advanced ...

Hartford (Conn.) HealthCare has launched its Epic help desk, staffed with expertise from Stoltenberg Consulting. Stoltenberg offers an Epic Help Desk solution, providing tiered support for clients in ...

Time Warner Cable’s Columbus, Ohio, call center a few years ago didn’t exactly have the best way to track trouble tickets. “We used a telephone and a scratch pad,” says Bill Myers, network ...

The Columbus, Ohio-based division of Time Warner Cable Inc. said it plans to upgrade its help desk software to include asset management capabilities. The new version of Toronto-based Help Desk ...

The Office of Information Technology now provides support for macOS 26 (“Tahoe”) for university-owned computers. Faculty and ...

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive. As AI ...