Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Atlassian is integrating knowledge management tools more throughout its JIRA Service Desk with the aim of resolving service requests faster. On Wednesday, JIRA Service Desk agents will see recommended ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

Jamshedpur, May 3: Basera, a city-based welfare organisation in Bistupur working for empowerment of women for over a decade, has decided to come up with a knowledge centre on its premises. Likely to ...