Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

Autumn is an associate editorial director and a contributor to BizTech Magazine. She covers trends and tech in retail, energy & utilities, financial services and nonprofit sectors. Because many ...

Forrester’s new report reveals that employees face challenges at the workplace that cannot be tackled by the service desk. Here’s why business leaders should prioritize the employee experience. The IT ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

If you’ve managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more. CRM platform Hubspot announced the launch of its new and ...