FREMONT, USA: Web Help Desk, provider of practical, flexible and comprehensive ITSM help desk software, announces integration with Microsoft System Center Configuration Manager (SCCM), formerly ...
Until last year, the Pittsburgh-based Port Authority of Allegheny County had no centralized system for handling help desk calls from its 872 users. The agency’s 22 support representatives were ...
Customer relations don’t stop after the products are delivered or the services are completed; they can actually begin at that point. A strong aftersales team can greatly impact a company’s goal of ...
EDS has won a seven-year, $34 million subcontract from Sytel Corp. to help modernize the U.S. Citizenship and Immigration Services records management programs. The companies will provide planning, ...
SolarWinds, a provider of IT management software, has introduced SolarWinds Service Desk, an IT service management (ITSM) service desk solution for IT professionals. Through the acquisition of ITSM ...
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