NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloudâ„¢ innovations designed to bridge the divide ...
When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...
Genesys announced a $1.5 billion investment from Salesforce and ServiceNow on July 31, with each company contributing an equal amount. The investment reinforces Genesys' position as a strategic ...