Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

There's a good article over at Otto's Garage that examines just how Automator passes information from one step to another within a workflow. As author J. Kevin Wolfe notes, sometimes you want to store ...

As we waltz through our digital lives, we tend to accumulate files and folders, and folders full of files. While a portion of this accumulation is the kind of effluvia that we won’t need next week, ...

Anyone who's heavily invested in the Mac ecosystem knows Automator, a built-in tool that can string together multiple computing actions without having to know a lick of code. Some of us may want a ...

I meet a lot of people with Automator anxiety: they think using OS X’s built-in workflow-maker is a lot more complex than it really is. The truth is that Automator workflows are (a) pretty simple to ...

Automator is the often-overlooked Mac OS X software that is hiding away in your Applications folder. Many people just glance over this unassuming robotic icon, unaware of the power it holds. Have you ...