Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

There's a good article over at Otto's Garage that examines just how Automator passes information from one step to another within a workflow. As author J. Kevin Wolfe notes, sometimes you want to store ...

Anyone who's heavily invested in the Mac ecosystem knows Automator, a built-in tool that can string together multiple computing actions without having to know a lick of code. Some of us may want a ...