Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

It looks like customer support via Facebook is about to get more useful, thanks to a new feature from startup Freshdesk. Freshdesk helps businesses manage their customer service through traditional ...

The offering -- dubbed FreshMobile -- enables users worldwide to resolve tickets, manage email templates and respond to customer queries from an interface catered to tablets and smartphones. Unlike ...

Freshdesk today announced the launch of Hotline.io, an in-app, real-time messaging service, to help mobile-first businesses provide real-time support to their customers . This announcement comes a two ...