During conversations with a particularly verbose friend, I’ve often realized I haven’t really been listening. She’ll ask me a question, my wandering mind will suddenly snap back to the present, and ...

Better relationships rarely hinge on the perfect speech. They are built in the quiet moments when one person feels genuinely ...

When I first became a manager, I was advised by a trusted mentor–“Above all else, make the time to listen to your staff.” Whether over a cup of coffee, a designated “open-door” policy, or whatever ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

“Being heard is so close to being loved that for the average person, they are almost indistinguishable.” —David W. Augsburger On average, humans spend a considerable portion of their lives in ...

Good listening. In the past, I have put most of the responsibility on the listener to use reflection, curiosity and detachment from one's own agenda as tools for drawing out a speaker and ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...