The ombudsman has upheld four complaints about a smart meter installation, which it found caused “frustration, concern and ...

60,000 energy customers are being urged to take action to avoid being cut off within months. Households with outdated Radio Teleswitch Service (RTS) meters must upgrade to a smart meter in the next ...

Many British Gas smart meter customers say they are still unable to track their energy usage, with some complaining they've been unable to check consumption regularly on the firm's app, website and in ...

A report from the National Audit Office (NAO) has found that energy suppliers are not meeting existing demand for smart meters. While smart meters offer the potential for the National Grid to identify ...