Chatbots have proven to be an extremely versatile tool. They're currently being used by a huge number of companies that operate within different industries. Not only this, these automated assistants ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

As corporate spending on artificial intelligence climbs, early dollars are landing in customer-facing tools. Companies are ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

AI chatbots are no longer just tools that answer questions. They are engineered to feel like attentive companions, shaping conversations so that users linger, return and sometimes struggle to log off.

Every day, customers reach out to companies. They want to buy something, ask about an order, return a product or fix a payment issue. In the past, that usually meant talking to a real person on the ...

Developments in artificial intelligence and machine learning have enabled a new breed of chatbots to communicate with customers like never before. From handling basic order requests to acting as a ...

The CFPB is expected to initiate a rulemaking process that would require companies under its jurisdiction to let customers talk to a human by pressing a single button. The CFPB also has plans to issue ...

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers ...