Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer lifetime value (CLV) is a business metric used to ...

Geoffrey Moore offers perspective on the shift from customer support to customer success. Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption ...

I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

Much like economies, communities and individuals, businesses directly impact each other, especially when they are part of the same value chain. This year alone, a single tanker got stuck in the Suez ...

On a panel discussing the client value chain at Insurance Insider’s London Market Conference, Bim Afolami – chief of staff and strategy at Acrisure – argued that the difference between a value chain ...

Serving employees well and knowing when to "fire" a customer will boost a firm's bottom line, according to this team of Harvard Business School professors. The authors of The Service Profit Chain here ...

McDonald’s CEO reported that the fast food industry has recorded less patronage in recent months from low-income earners ...