Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer lifetime value (CLV) is a business metric used to ...

I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

Much like economies, communities and individuals, businesses directly impact each other, especially when they are part of the same value chain. This year alone, a single tanker got stuck in the Suez ...

On a panel discussing the client value chain at Insurance Insider’s London Market Conference, Bim Afolami – chief of staff and strategy at Acrisure – argued that the difference between a value chain ...

Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

In this year’s showcase, panellists explored the life cycle of a large infrastructure project planning process by highlighting the key stages of the value chain.