Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Sysco on Monday said it will outsource all of its U.S. customer service functions and layoff an undisclosed number of workers, the latest cost-cutting move by the Houston company to streamline its ...

If you’re planning to outsource some (or all) of your CX operations, what should go into finding a partner? According to a recent TELUS International survey, 84% of enterprise technology executives ...

Marketing teams use “personas” – detailed description of your customers – to design products, publicity campaigns and more. See how you can use Personas to deliver an improved customer experience. In ...

There are several important moments in each company's life. There is obviously the day of establishment, a day when 100 professionals join the team and the day when the flow of tickets becomes so big ...

The Philippines has long been a hub for outsourced contact centres, gaining international recognition for its ability to deliver world-class customer service. With a highly skilled, English-speaking ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The move comes on the heels of a C-suite shakeup. Sysco ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...