At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

If you walk into any tech office these days, you’re far more likely to see a team of dedicated customer success managers than account managers. Within the last decade or so, for many companies, ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...

ExchangeWire PressBox – Jan. 22, 2025 -- Impact Plus, a global pioneer in providing advertisers with solutions to evaluate and reduce the environmental impact of their online ads, today (January 22nd, ...