A customer walks into your service department with a question about a charge on their credit card. It's for a connected service subscription they didn't realize they'd signed up for. The free trial ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Switching from one-time sales of product packages to a subscription model can come with multiple benefits for tech service companies, including ongoing revenue streams and the opportunity to forge ...

It should be as easy to cancel a service as it is to subscribe to it, and at long last, it's about to be. For anyone who's ever found themselves trapped in an endless maze of customer service calls ...

If you're in the early stages of starting a business, you'll need to price your services and products. When dealing with offerings like software or online content, you may also have to select a ...

Let's start with a user-friendly way to do things. Netflix makes it easy to cancel subscriptions at any time -- no questions asked. They even sort of brag about it in their official long-term business ...