Target has implemented a new customer service initiative called the “10-4 program” that mandates employees smile at shoppers. Under the policy, workers must smile, make eye contact, and wave or greet ...

General Motors is asking all GMC Hummer EV owners to make an appointment with one of their service technicians for a preventative measure related to the car's high-voltage battery connector. It's not ...

Hilton Honor's new Diamond Reserve tier adds an ultra exclusive level of recognition and benefits for the brand's most loyal ...

Sony is set to release a premium loyalty program called PlayStation Stars in multiple regions, and it gets players better customer service should they need to contact PlayStation. The PlayStation ...

– Sunovion’s patient support program is recognized four years in a row by J.D. Power for providing an outstanding customer service experience – MARLBOROUGH, Mass.--(BUSINESS WIRE)--Sunovion ...

DAYTON, Ohio (WDTN) — A local Dollar General that faced backlash after a viral social media post made by the mayor has led to the implementation of a new customer service training program for Trotwood ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK — As the NYPD continues to work on ...

DENVER — Denver Police and Denver 911 have launched a new customer service program that will make it easier for people to get updates when they call 911. After calling or using Text 911 for police ...

Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a function ...