Target has implemented a new customer service initiative called the “10-4 program” that mandates employees smile at shoppers. Under the policy, workers must smile, make eye contact, and wave or greet ...

General Motors is asking all GMC Hummer EV owners to make an appointment with one of their service technicians for a preventative measure related to the car's high-voltage battery connector. It's not ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

– Sunovion’s patient support program is recognized four years in a row by J.D. Power for providing an outstanding customer service experience – MARLBOROUGH, Mass.--(BUSINESS WIRE)--Sunovion ...

Sony is set to release a premium loyalty program called PlayStation Stars in multiple regions, and it gets players better customer service should they need to contact PlayStation. The PlayStation ...

DAYTON, Ohio (WDTN) — A local Dollar General that faced backlash after a viral social media post made by the mayor has led to the implementation of a new customer service training program for Trotwood ...

When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK — As the NYPD continues to work on ...