Microsoft disclosed today a security breach that took place last month in December 2019. In a blog post today, the OS maker said that an internal customer support database that was storing anonymized ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

Oracle Corporation has announced the general availability of its Exadata Database Service on Exascale Infrastructure within the Oracle Database@Azure platform. This development aims to provide ...