As part of the FDA’s new Human Foods Program reorganization, which went into effect Oct. 1, the agency has announced a streamlined approach for processing consumer complaints. The process includes ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

The Department of Transportation (DOT) launched a modernized system for air travel-related consumer complaints. The updated system replaces outdated 1990s technology, enabling faster complaint ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

The Federal Motor Carrier Safety Administration is seeking public input by July 7 about its planned revision to the National Consumer Complaint Database that handles complaints against unsafe and ...

Nearly one year after a tragic work zone crash claimed the life of a Rensselaer County Department of Transportation worker, the department is continuing to honor his legacy. On Tuesday the department ...

Responding to BBB complaints is a good business practice and encouraged as the right thing to do whether or not a business is BBB Accredited. Most non-accredited businesses cooperate with BBB by ...

(WHTM) — When calling the utility company seems to go nowhere, Pennsylvania has a process for that. The state’s Public Utility Commission oversees 7,000 entities providing utilities — this includes ...