The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

New York state recently saw a record number of flu cases, according to the New York State Department of Health. NEWS10 spoke with the commissioner and a local pharmacist about the skyrocketing cases ...

Subscribe to The St. Louis American‘s free weekly newsletter for critical stories, community voices, and insights that matter. Sign up The Missouri Public Service Commission has amended its rules to ...

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...