ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The Configuration Management Database (CMDB) has long served as the backbone of IT ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

An application should do what it is supposed to, when it is needed, within a reasonable amount of time, and with no trouble. Getting applications to behave that way is the goal of application ...