BROOKS, Ky.--At Geek Squad City, it's no accident that everywhere you look are well-groomed young people in dark pants, white shirts, and narrow black ties. Since its founding by Robert Stephens in ...

Topekan Kathy Schlotterbeck walked out of Topeka’s Best Buy, telling an employee at the door, “They fixed it” and gesturing with her computer tablet. “The tablet wasn’t working, and I thought it was ...

At a giant Best Buy repair shop in Brooks, Ky., Geek Squad technicians work on computers owned by people across the country, delving into them to retrieve lost data. Over several years, a handful of ...