This Service Level Agreement outlines computer support provided to students at William & Mary by Information Technology's Technology Support Center (TSC). It is the responsibility of the student to ...

The Technology Support Center will provide service during regular William & Mary hours of operation: Monday through Friday, 8:00 AM to 5:00 PM. This agreement does not provide for troubleshooting ...

Can anyone provide me an example of such an agreement or contract? Something a customer would have to sign before having work done by a consultant to upgrade their server, bringing their computer in ...

Equipment distributors and similar companies in the business of selling or leasing equipment, machinery and hardware that require upkeep often augment their sales and financing activities with service ...

A computer lab is a facility that provides computer workstations for students to use in the classroom or for individual work. CMDI has computer labs that students and faculty utilize for scheduled ...

A digital service agreement is a written agreement between a provider of digital services and a customer that purchases those services. The digital service agreement sets the terms of the contract ...

The supplier’s background IP (IP owned, licensed, or developed by the supplier prior to the effective date of the service agreement or independently of the service agreement) The supplier’s software ...