The question is not whether advisors should improve their technology but how they can do it in a way that improves the client ...

Agents who focus on each client journey phase, from discovery to post-closing, build loyalty and drive more referrals.

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

A good client experience can be the dividing line between success and failure. In client service, building transparency and rapport with clients, who, for their part, want to work with a team that ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

“The Graham Group exemplifies what we look for in our partners,” said Katie Hill, founder and CEO of Unlisted. “Their commitment to client experience, thoughtful marketing, and consistent results ...

According to research from BTI Consulting, just over one in four corporate counsel would recommend their primary law firm to a peer. That’s a dramatic drop from 69% in 2020. The reason? It’s not a ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...