A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

Artificial intelligence chatbots are transforming industries and reshaping interactions — and as their adoption soars, glaring cracks in their design and training are emerging, revealing the potential ...

In a significant move towards regulating artificial intelligence (AI), Senators Josh Hawley and Richard Blumenthal have ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

A college student in Michigan received a threatening response during a chat with Google's AI chatbot Gemini. In a back-and-forth conversation about the challenges and solutions for aging adults, ...

Jill Smola is a 75-year-old retiree who understands the power of human connection, having spent her working days as an aide taking care of the elderly. "We would play games, put puzzles together," ...

A recent article in the MIT Technology Review details a series of interactions between a user and a chatbot personalized by the user through choices among various options offered by the bot’s ...

Content warning: this story includes discussion of self-harm and suicide. If you are in crisis, please call, text or chat with the Suicide and Crisis Lifeline at 988, or contact the Crisis Text Line ...

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

"This response violated our policies and we’ve taken action to prevent similar outputs from occurring," said Google in a statement about its Gemini chatbot During a discussion about aging adults, ...