Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Media rights groups raise concern over Zimbabwe's government recently implemented telecommunications traffic monitoring system which has potential of exposing citizens to state surveillance. This ...

“Each year, millions of elderly Americans fall victim to some type of financial fraud or confidence scheme, including romance, lottery, and sweepstakes scams, to name a few. In committing the fraud, ...

A new lawsuit just filed against an AI software provider offers a clear warning for any business using artificial intelligence to monitor or record customer service calls. On June 13, a California ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Knightscope, Inc. [Nasdaq: KSCP] (“Knightscope” or the “Company”), an innovator in robotics and artificial intelligence (“AI”) technologies focused on public ...