Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...
DALY CITY, Calif. and LONDON, June 22, 2021 /PRNewswire/ -- Awaken Intelligence, the contact center scripting and analytics leader, announces its dynamic call scripting and intelligent agent guidance ...
Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...
I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned ...
You’ve held training sessions. You’ve armed your call agents with expertise, call scripts, and materials. And you’ve sent them on their way. You can measure the amount of revenue your sales team ...
Onyx, a mid-market provider of CRM software, has unveiled upgrades to its Contact Center product that are designed to help it branch deeper into the contact-center and vertical markets. The ...
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