TechRepublic

7 No-Fluff Cold Call Script Examples You Can Steal

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...
TechRepublic

21 IVR Scripts You Can Steal (And How to Use Them)

21 IVR Scripts You Can Steal (And How to Use Them) Your email has been sent Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...
Forbes

Beyond The Script: Employing Empathy At The Contact Center

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. How often do you call a customer service hotline and feel like the agent on the other end is ...
Hosted on MSN

Her New Boss Demanded She Read The Call Script Word For Word, So She Did It Robotically And The Rule Changed The Next Day

Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...