Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Consider employee benefits to keep your employees feeling seen, heard, and most ...

What is your net promoter score? Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To ...

Last month I attended a SEMPO New York networking event that featured an “In-House versus Agency” debate, in which the debaters argued the benefits of each model. After the debate, I was speaking with ...

NPS, as a numerical metric, is essentially meaningless on its own. That said, as a basis for measuring your improvement, there isn’t a single company that doesn’t want to see their score improve over ...

LONDON--(BUSINESS WIRE)--Quantzig, a pure-play analytics solutions provider, has announced the completion of their latest net promoter score survey for a digital creative agency. The client is a ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. One of the very best metrics to measure the success of your ...

Of all the customer-satisfaction metrics, Net Promoter Score (NPS) is the real McCoy. Probably because NPS influences a company’s bottom line. That’s the theory anyway. After all, asking a customer ...

HanmiGlobal, a project management (PM) company specializing in construction, announced on the 18th that it recorded a global top-level score of 83.5 in its Net Promoter Score (NPS) survey conducted in ...