Microsoft Corp. is previewing the next major version of its Dynamics CRM (customer relationship management) software, code-named “Titan,” with a growing number of its partners in the run-up to the mid ...
For the past few years, Microsoft's Dynamics CRM and ERP business has been in dotted-line no-man's land, organizationally. When Microsoft unveiled its "One Microsoft" reorg in 2013, the Dynamics ...
A new AI-based extension to the company's Dynamics 365 CRM and ERP platform can automatically generate answers to customer emails, suggest marketing and sales campaigns, and summarize Teams chat ...
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