[Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of application development for CRM. CRM Evolution attendees ...

The fast changing digital economy also sees business increasingly discover that it is not enough to sell products in order to become successful, it is necessary to establish relationships. Each […] ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. When I help a client looking for a CRM system, however, I really ...

REDMOND, Wash. — April 15, 2010 — Microsoft Corp. today announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact ...

We must have heard of the CRM system in our daily life. Customer Relationship Management is a business software. It aims to improve customer relationships with the company and maintain it in their ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Modern organizations manage anywhere from 200 to 1,000 apps (possibly ...

The future of customer relationships depends more on context than transactions. And this trend is accelerating, driven by the integration of social media into customer relationship management (CRM), ...

No doubt, at this point, IT as a whole is on the cusp of a major revolution involving artificial intelligence (AI). While AI concepts have been around for a while, advances in inexpensive compute ...

Well, the people at SAP certainly think so. Regardless of the industry that they operate in, “we can customize our CRM to fit their needs because the way each company deals with their customers is ...

If the prospect of deploying a customer-relationship management (CRM) system gives you pause, an "on-demand" CRM application may be a smart alternative. The latest generation of these Web-based, ...