[Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of application development for CRM. CRM Evolution attendees ...

Back in the day, the leading internal service software providers - HEAT, Remedy and others - specialized in allowing users on help desks to create tickets, track cases, route incidents, automate ...

Oracle’s acquisition of Siebel underscores the strength of hosted CRM applications in the marketplace and will mean that other big vendors that sell CRM, specifically SAP, had better start competing ...

Every business needs some form of customer relationship management (CRM) system, argues Brian Donaghy, vice president of product strategy with Smart Online Inc., a provider of software-as-a-service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Modern organizations manage anywhere from 200 to 1,000 apps (possibly ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. I think I've found customer relationship management software that ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

I tried using ChatGPT to help with a common coding issue when working on CRM applications and merging customer data sources. I asked ChatGPT, “Given two lists of names, write Python code to find near ...

Microsoft will launch new releases of its on-premises and online Dynamics CRM 2013 application suites this fall with the iPad support, the company said Tuesday. The release also will offer new ...