The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. In a world obsessed with business transformation, here's the ...

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as an ...

Is the smart use of process intelligence the best route to digital transformation? BMW Group thinks so. Over the last eight years, the €155-billion ($US167-billion ...

Process inefficiency can create problems that quietly stifle productivity and potential growth. In an era of rapid digitalization, companies that lag in business process improvement risk falling ...

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from 97% of Dow Jones companies, and AI development platforms to help ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...