Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...

Savvy nonprofit leaders understand the power and potential of data, and many are prioritizing data analysis to make smart decisions throughout their organizations. Oftentimes, a data-driven approach ...

This article is part of a VB special issue. Read the full series here: Data centers in 2023: How to do more with less. As the demand for data processing and storage continues to surge, data centers ...

In the ever-evolving world of artificial intelligence, deep neural networks (DNNs) have revolutionized data processing, offering unparalleled accuracy across various ...

Electronic health record adoption among office-based physicians nears 80 percent. However, outside assistance is helpful to help primary care practices make the most of data contained in EHRs, ...

Optimizing routes requires data that many fleets are already collecting. Here's how one fleet overhauled its routing strategy with a data-driven solution. After implementing a route optimization ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. New artificial intelligence (AI) applications seem to be springing up everywhere. Before too ...