The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to a free-for-all. With market leader Siebel Systems ...

We built these apps to answer 3 key business questions: what will happen, what information matters & what action to ...

Inogic has introduced three AI-powered solutions for Microsoft Dynamics 365 CRM to strengthen predictive analytics, intelligent document search, and context-aware recommendations. Using Azure Machine ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

Microsoft released the second version of its customer relationship management package, promising expanded language coverage and tighter links to its latest Office and server software products.

Microsoft says it's aiming for small businesses with its move into the customer relationship management software market. But industry watchers say the software giant will almost surely move upstream.

Microsoft's AI capabilities, cost-effective solutions, and growing presence in the CRM market pose a significant threat to Salesforce. Microsoft Dynamics 365 offers seamless integration, cost ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

Remember the Outlook Business Contact Manager? That was Microsoft's attempt at introducing customer relationship management via contact management to its small business customers who used Office. That ...