According to the Federal Trade Commission, people lost $851 million to phone scams in 2023. After email, phone scams are the most common fraud method reported to the FTC. (Getty Images) The first rule ...

For many shoppers, having a call go through to voicemail might mean moving on to the next dealer. And according to a new industry study, when shoppers search for cars, parts or auto services on their ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

A significant shift in communication habits is taking place, particularly among Gen Z, a generation that has grown up with ...

You've probably experienced this scene: you're calling your daughter, your nephew or a younger colleague, and you get a ring tone that rings... before ending up on voicemail. However, just a few ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

Rahul Naskar has years of experience writing news and features related to Android, phones, and apps. Outside the tech world, he follows global events and developments shaping the world of geopolitics.

Well...it's happening again. One generation is being called out by another, and for once, millennials are not the target. Gen Z is on the hook (that's a phone pun for ...

AI has already started replacing voice agents’ jobs. Now, companies are exploring ways to replace the existing computer-generated voice models with synthetic versions of human voices. Truecaller, the ...