Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

In-depth Amazon coverage from the tech giant’s hometown, including e-commerce, AWS, Amazon Prime, Alexa, logistics, devices, and more. by Kevin Lisota on Dec 1, 2016 at 9:59 am December 1, 2016 at ...

Amazon's AWS outage meant big problems for large swaths of the internet. What have we learned in the past 24 hours?

An early-morning disruption for Amazon Web Services caused widespread errors across key cloud systems — a reminder of how ...